Frequently Asked Questions
Frequently Asked Questions
General
Sign up & Login
Creating a Team
Fantasy Points System
Fantasy Cricket Contests
Super League
Private Contests
Prediction Game
My Coins
Withdrawals
Referral Program
What is CricPlay?
What is CricPlay?
CricPlay, India's newest free fantasy cricket league, lets you experience the best thrill of winning & showing off your cricketing knowledge. CricPlay is built by a team that loves cricket & believes that fantasy cricket is for everyone to enjoy.
What is Fantasy Cricket?
What is Fantasy Cricket?
It is an online game where you create a virtual team of real cricket players and score points depending on how your chosen players perform in real life matches.
Where can I report crashes or bugs in the application?
Where can I report crashes or bugs in the application?
You can write to us at help@cricplay.com Your feedback will help us improve the app.
How do I sign up?
How do I sign up?
You can sign up on CricPlay using Google or Facebook account. After signing up, you also need to set your username. Indian users may also signup using their 10 digit mobile number. The mobile no. is verified using a 6 digit OTP sent to you.
How can I set my username?
How can I set my username?
You can set a username during the sign up process. The username can contain letters (a-z) and numbers, can be between 4 to 12 characters in length. The username must not contain any obscene or offensive words. A username once set can not be changed.
Can I create multiple accounts?
Can I create multiple accounts?
No, 1 user can have only 1 account. Multiple accounts can lead to termination of account and all earnings would be withheld.
I did not receive OTP.
I did not receive OTP.
Please check your network connectivity and try the “Resend” option available on the signup screen. If you are still facing issues write to us at help@cricplay.com
How do I create a team?
How do I create a team?
You can create your dream team for any match. Cricketers can be selected from the entire squad of both sides. Each cricketer has a cost and you have a limited budget to complete your XI, so choose wisely. Your team must fulfill the following criteria:
  • At least 1 and at most 4 players are wicket keepers
  • At least 1 and at most 4 players are all rounders
  • At least 3 and at most 6 batsmen are selected
  • At least 3 and at most 6 bowlers are selected
  • The team should have at least 3 players from each team
  • You must select 1 player as captain and 1 player as vice captain. You can not select the same player as both captain and vice captain. Captain gets you 2x points and vice captain gets you 1.5x points.
What are player credits?
What are player credits?
Each player is allocated credits based on their overall record and recent form. You need to spend those many credits out of your 1000 to add the player to your team.
How to choose captain and vice captain for my team?
How to choose captain and vice captain for my team?
The choice of captain and vice captain is extremely important. It can help you rank significantly higher on the leaderboard. You should select players who you think would perform the best out of your 11.
How many teams can I create for a single match?
How many teams can I create for a single match?
You can create unlimited teams for any match. However, each contest has a limited on number of teams allowed per user.
Can I make changes to my teams?
Can I make changes to my teams?
You can make as many changes as you want before the cut-off time for that match. After the cut-off time, the teams are locked and no further changes are possible. Changes to your team affect all the contests that the team is a part of.
Can I view teams created by others?
Can I view teams created by others?
You can view other teams in a contest after the cut-off time for the match.
Can anyone else make changes to my team?
Can anyone else make changes to my team?
No, only you can make any changes to your teams.
I cannot find one of the players in the squad.
I cannot find one of the players in the squad.
While we try to keep the squad updated to a best effort basis, we may occasionally miss out on 1 or more players. However, the available pool of players remains the same for all participants.
How are my team’s points calculated?
How are my team’s points calculated?
Your team points are calculated based on the performance of players in your team. You can refer to detailed fantasy points system here.
How does my choice of captain or vice captain affect my score?
How does my choice of captain or vice captain affect my score?
Your captain is scored at 2X and vice captain is scored at 1.5X. A good choice of captain and vice captain can help you rank significantly higher.
What if one of the players in my team does not make it to playing XI?
What if one of the players in my team does not make it to playing XI?
Zero points awarded to players who are not a part of final playing XI.
Do I get points for substitutes?
Do I get points for substitutes?
No, substitutes are not awarded any points as their contribution is not added to the official record.
How is my rank calculated?
How is my rank calculated?
Your rank is calculated based on the points of your team. The points are calculated as a sum of fantasy points of all the players in your team.
Does the fantasy score/rank get updated real time?
Does the fantasy score/rank get updated real time?
Yes, both the fantasy score for your team and the rank keeps getting updated based on the performance of actual players in the match.
I cannot find one of the players in the squad.
I cannot find one of the players in the squad.
While we try to keep the squad updated to a best effort basis, we may occasionally miss out on 1 or more players. However, the available pool of players remains the same for all participants.
Does super over contribute to Fantasy points?
Does super over contribute to Fantasy points?
Any runs, wickets, run-outs etc. during the super over does not contribute to the final fantasy scorecard. However, if winning team is declared using a super over, bonus for winning team is added to the fantasy scorecard.
What happens when a match is abandoned?
What happens when a match is abandoned?
If the actual match is abandoned (as per final match scorecard), the mega contest for that match is cancelled. In case you had added extra teams for the contest by spending coins, those coins will be refunded.
What happens when a match is tied?
What happens when a match is tied?
In case the actual match is tied, we still award the winning teams based on final standings on the leaderboard. If a super over or similar tie breaker is applicable to the game, we also award bonus for players in the winning team. If there is no tie-breaker, winning team bonus is not added.
What is a contest?
What is a contest?
A fantasy cricket contest allows you to compete with other users in the contest by submitting your team. Your team is scored based on the performance of the players selected, as per our Fantasy points system. Your fantasy points and your rank on the leaderboard are updated on a real time basis. At the end of the contest, the teams on the winning positions are rewarded with coins.
How many teams can I add to a mega contest?
How many teams can I add to a mega contest?
Each contest has limit on the number of teams that can be added by 1 player. In a mega contest, you may submit up to 5 teams. In a head to head, you may submit only 1 team.
When does the contest end?
When does the contest end?
The contest ends whenever the official match results are announced.
When are my winnings credited?
When are my winnings credited?
After the contest ends, our team verifies the final leaderboard and fantasy scorecard to announce the results. Your winnings are credited within 2 hours of the announcement of contest results.
In case you are on the list of winners, but did not receive credit within 2 hours, feel free to write to us at help@cricplay.com
If I have multiple winning teams, do I get credit for all of them?
If I have multiple winning teams, do I get credit for all of them?
Yes, if more than 1 of your team finishes on the winning position, you will be rewarded for each of them as per contest prize distribution.
How are winnings distributed in case of a tie?
How are winnings distributed in case of a tie?
In case of ties, winnings for each position is split among the teams at tied position.
For example, if 4th position had 5000 coins as reward and 5th position had 3000 coins as reward, and 2 teams are tied at 4th position, both get 4000 coins. The next team on the leaderboard would be at 6th position.
Number of coins awarded to winners are rounded up in case of ties.
What is SuperScore?
What is SuperScore?
SuperScore allows you to win more cash or coins if you create multiple teams. SuperScore has a cumulative leaderboard of all your teams in the mega contest. The points of all the teams are added up (Team 1 + Team 2 + Team 3 + Team 4 + Team 5). If you create more teams, you can rank higher on the leaderboard.
SuperScore is available for select contests only.
What is a super league?
What is a super league?
Super League is a variation of the mega contest, in which you can only add your team by using your coins. Therefore it enables you to compete with an exclusive set of Cricplayers for cash and coins. The team added to super league is a super team and can not be used in any other contest. Super league also brings variations to regular fantasy gameplay with power-ups.
What is a super team?
What is a super team?
The team used in super league is a super team. It can not be used in any other contest.
Can I add more than 1 team to super league?
Can I add more than 1 team to super league?
No, you can only add 1 team to super league. However, you can use your coins to boost your team with power-ups.
What is a power-up?
What is a power-up?
Power-up brings a twist to the regular fantasy gameplay. You can apply power-ups to boost your team and get ahead of the competition.
What are the available power-ups?
What are the available power-ups?
Currently CricPlay has 3 power-ups: Super sub, My Skipper and My Deputy. However, the exact number of available power-ups may vary from match to match. Check the contest screen to find exactly what power-ups are available for that contest.
When can I apply power-ups?
When can I apply power-ups?
Each power-up has a time window in which it can be applied. For example, super sub power-up is available after the toss and can be used till the first ball is bowled.
What is Super sub power-up?
What is Super sub power-up?
Super sub power-up helps you replace one of the players after the toss. The replacement can not alter the balance of your team. For example, you can only replace your wicket keeper with a wicket keeper. The final team after applying super-sub should follow all the team creation rules specified above. Captain and vice-captain can not be replaced.
The power-up can be applied only once.
What is My Skipper power-up?
What is My Skipper power-up?
My Skipper power-up can be used to change your captain after the toss. The new captain can only be selected from the other 10 members of your team. If you make your vice-captain as captain, the roles will be swapped.
What is My Deputy power-up?
What is My Deputy power-up?
My Deputy power-up can be used to change your vice-captain after the toss. The new vice-captain can only be selected from the other 10 members of your team. If you make your captain as vice-captain, the roles will be swapped.
What happens if the match is abandoned?
What happens if the match is abandoned?
In case a match is abandoned without a result, the super league is canceled. The coins used for adding the super team are refunded. If any power-ups are applied on the super team, coins used to purchase those power-ups are also refunded.
Can I use power-ups in any other contest?
Can I use power-ups in any other contest?
No, currently power-ups can only be used in super league.
What is a private contest?
What is a private contest?
A private contest enables you to compete with your friends on the same fantasy league format. Compete with the teams created by your friends for bragging rights.
How can I create a private contest?
How can I create a private contest?
You can create a private contest by selecting an upcoming match in the “Fantasy League” tab and tapping “Create private contest”. You can personalize the contest by selecting a theme and communicate with the participants using admin notes.
How many teams can join in my private contest?
How many teams can join in my private contest?
Your contest, your rules! You can set the number of teams as well as maximum number of teams by 1 user.
How can I invite someone into my private contest?
How can I invite someone into my private contest?
You can invite anyone to your private contest by sharing a unique invite code and invite link for that contest. Just tap on “Invite friends” and use one of the sharing options such as Whatsapp, SMS or Facebook.
How do I join a private contest?
How do I join a private contest?
You can join a private contest using a unique invite code for that contest. Tap on “Join contest with invite code” and enter the code.
Alternatively, you can also join directly using a unique invite link for that contest.
Do I get referral bonus for inviting friends to my private contest?
Do I get referral bonus for inviting friends to my private contest?
No, referral benefits are not awarded for private contests. However, you may refer your friends to play mega contest to get referral benefits.
How do I play the daily prediction game?
How do I play the daily prediction game?
You can participate in the daily prediction game by answering 1 prediction question in a day. You need to select one of the two available outcomes for that question. Go to “Prediction” tab and answer one of the available questions for the day. You can answer a question before its cut-off time.
Can I answer more than 1 question in 1 day?
Can I answer more than 1 question in 1 day?
No, you can only answer 1 question in a day. Should you choose to answer another one, your selection from the previous question would be removed. You can not choose another question if your previous answer is locked.
For each correct prediction, you get 1 coin.
What is a streak?
What is a streak?
Consecutive correct predictions form a streak. For example, If you predict correctly for 2 days in a row, you would have a streak score of 2. If you get a prediction incorrect or miss all questions in a day, your streak is broken.
When does the weekly streak reset?
When does the weekly streak reset?
The weekly streak resets on Sunday.
How can I save my broken streak?
How can I save my broken streak?
You can save a broken streak by using your coins. The save is available only for the next 24 hours and before you make a prediction for the next day. The save can be used only once a week. The saved day adds up to your existing streak score and your streak continues.
For example, if you get correct predictions on Sunday and Monday, get an incorrect one on Tuesday & save it, and get it right on Wednesday: your streak score will be 4.
You can not save your streak if the last prediction for a week is incorrect or missed.
Does save get added to my current streak?
Does save get added to my current streak?
The saved day adds up to your existing streak score and your streak continues.
For example, if you get correct predictions on Sunday and Monday, get an incorrect one on Tuesday & save it, and get it right on Wednesday: your streak score will be 4.
You can not save your streak if the last prediction for the week is incorrect or missed.
Is there a limit on the number of saves?
Is there a limit on the number of saves?
The save can be used only once a week.
What happens to my streak if there are no prediction questions on a given day?
What happens to my streak if there are no prediction questions on a given day?
The day is declared as a SKIP. This means that the day does not add up to your streak score, but your existing streak is continued.
What happens if none of the options is correct for a question?
What happens if none of the options is correct for a question?
In case a particular question can not have either options as result, the question is declared as a SKIP. This means that the day does not add up to your streak score, but your existing streak is continued.
How can I use coins?
How can I use coins?
You can use coins to add extra teams to a mega contest. Extra teams allow you to cover more match scenarios so that you may win cash prize. You can also use coins to save a weekly streak in case of incorrect or missed prediction.
How can I earn more coins?
How can I earn more coins?
New users can claim "welcome bonus" to get started. You can earn more coins by watching video ads. You can also refer your friends and get them to create their team and join a contest. Coins are also rewarded as winnings in various contests and games on CricPlay.
Can I convert these coins to cash?
Can I convert these coins to cash?
No, you can only use these coins within the app.
Can I transfer my coins to other users?
Can I transfer my coins to other users?
No, coins in your account can only be used by you.
Do coins have an expiry?
Do coins have an expiry?
Unless explicitly specified, coins in your account do not have an expiry.
Why am I not getting enough video ads to earn coins?
Why am I not getting enough video ads to earn coins?
Availability of video ads is dependent on your location, data connection speed, time of the day and your interaction with previous ads. If you do not see any video ads after watching a few of them, please try again after some time. If you do not see any video ads at all, please contact us.
How can I withdraw my winnings?
How can I withdraw my winnings?
You can withdraw your winnings to PayTM wallet. Go to “Winnings” section under “My Profile” tab and tap the “Withdraw” button. Enter the withdrawal amount and tap “Proceed”.
What is the minimum withdrawal limit?
What is the minimum withdrawal limit?
The minimum withdrawal limit is ₹50. You can only withdraw your winnings if they are ₹50 or more. If you have winnings below this limit, keep participating in more contests and win more to reach this minimum amount.
My withdrawal to PayTM is pending is due to KYC issue.
My withdrawal to PayTM is pending is due to KYC issue.
Please make sure that you have completed the KYC for your PayTM wallet. In case you have not completed the KYC, we request you to complete it. Post KYC, the amount will be automatically credited to your account.
If you do not complete the KYC within 7 days, the transaction is cancelled and the amount is credited back to your CricPlay winnings.
Can I withdraw my winnings to another PayTM wallet?
Can I withdraw my winnings to another PayTM wallet?
Yes, you can change your PayTM no. at the time of withdrawal. In order to ensure that the no. is correct, you need to complete OTP verification.
My withdrawal to PayTM has failed.
My withdrawal to PayTM has failed.
Do not worry, your winnings are safe! Your withdrawal may have failed due to (i) a technical error (ii) KYC issue with your PayTM wallet (iii) your PayTM wallet may have reached monthly transaction limit
If you are sure that there are no issues with your PayTM wallet, please retry the withdrawal. In case you need further assistance, write to us at help@cricplay.com
My withdrawal to PayTM is pending.
My withdrawal to PayTM is pending.
We have observed that withdrawal process typically takes 5 to 10 minutes before the money is credited to your PayTM wallet.
Please make sure that you have completed the KYC for your PayTM wallet. In case you have not completed the KYC, we request you to complete it. Post KYC, the amount will be automatically credited to your account.
If you do not complete the KYC within 7 days, the transaction is cancelled and the amount is credited back to your CricPlay winnings.
In case an order is pending due to some other issue, it usually takes 5 to 10 minutes for processing. If your pending order fails, the winnings are credited back to your winnings account.
If the order has been pending for more than 15 minutes, write to us at help@cricplay.com
How do I refer my friend?
How do I refer my friend?
You can refer a friend by sharing your personalized referral code or referral link. Your friend needs to enter the referral code during sign up process. If your friend has used your referral link to download the app, the referral code should be applied automatically.
What is my referral code?
What is my referral code?
Your referral code is same as your username. You may find your referral code in “Referral” section under “My Profile” tab. You can also share your code directly from here using various sharing options such as Whatsapp, SMS and Facebook.
How can I use someone’s referral code?
How can I use someone’s referral code?
You can use a referral code during the signup process. Enter the referral code shared by your friend, or just use our referral code CRICPLAY. You can also use the personalized referral link shared by your friend.
You earn 12 coins for using a referral code.
What are the referral benefits?
What are the referral benefits?
When you refer a friend, both you and your friend earn coins. Your friends gets coins immediately after signup. You earn coins when your friends signs up, extra coins when they play their first mega contest and even more when they make their first prediction.
How many friends can I refer?
How many friends can I refer?
You can refer unlimited friends and get referral benefits for each of them. More the merrier.
Do referral benefits have an expiry?
Do referral benefits have an expiry?
No, Coins earned through referral do not have an expiry. They can be used anytime.
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